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Title   Company Name     Location   Date  
147861 Field Service Engineer - USA 

  CPS    Worldwide   25/3/2008 
Category: Biotechnology, Engineering, Life Sciences, Medical Equipment, IT/Hardware/Software  
Education:   Position type: Full Time Employee  Experience:  
Area(s) of expertise desired:  
this position is a "roving" position that should be based in new jersey.
the field service engineer [fse] is responsible for the implementation of the company systems at designated medical centers. this role is the primary liaison between the medical center and the company hq for technical and training issues.
primary responsibilities:
responsible for installation, maintenance, troubleshooting and repair of optic-mechanical equipment in the field of medial devices. provide product support, software and hardware, installation, operation & servicing training to customers.
provides weekly status reports, maintains up-to-date database and field service reports.
conducts classroom, on-site and online (remote) training with the customer.
modifies, develops and maintains end-user training materials/guides.
develops and administers customer competency exams - including scoring exams, communicating results, and suggesting remedial action where needed.
facilitates system enhancement requests, system corrections, and customer issues in relevant software.
technical professional with expertise in a healthcare regulated environment. bachelor degree in a technical discipline, with at least 4 years practical work experience in a technical healthcare environment and medical multidisciplinary (mechanics, optics, electronics, software, etc.) devices.
demonstrated success in working with customers (mainly hospitals), vendors, and leading cross-functional teams. interpersonal skills and customer service orientation.
strong process orientation, problem solving & troubleshooting skills, and a firm commitment to quality operating with various computer software.

excellent presentation, communication and conflict management skills.
knowledgeable in the system design, build, testing, training, supporting and go-live activities.
willingness to travel up to 80%, including overnight stays with trips to the company headquarters in israel.
displays professional, team-oriented attitude to co-workers and customers.
ethics and integrity - strong interpersonal with a high degree of self-motivation and ability to work independently away from the headquarters, peers and managers. responsible, independent and accurate.
excellent verbal communication skills.

a calm, helpful demeanor and the ability to handle deadlines and cope with stressful situations.  
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